Welcome to Plush and Toy!
All items
Announcement
Reviews
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Михаил on Aug 1, 2021
5 out of 5 starsWe are very happy with the Creeper plush toy we ordered for a gift. The quality is fantastic and the shipping to the USA was much faster than expected. Our little boy adores his Creeper. THANK YOU SO MUCH !!!
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Vitaliy on Jul 31, 2021
5 out of 5 starsIt's so much better than expected! We had no idea it was this big! My son wanted it so badly for his birthday and he couldn't be happier. Thank you so much for a great product!
About PlushAndToy
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Workplace -
Our fabric
Shop about video description
Shop members
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Dima
Owner, Marketer, Maker
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Maria
Maker, Photographer, Shipper
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
Gift wrapping and packaging
If you want to have something special - gift wrap or a small note - just let us know via convo. As for packaging all of our products have special package.
I can't track my package?/Last update was week or more ago...?
Don't worry! When the package leaves Ukraine and is on the way to your country, tracking system doesn't show its location. It doesn't mean that package got lost, it means package was not scanned in your country yet.
Order Preparation
The time we need to prepare an order for shipping (delivery) is 1-5 business days. But usually we do everything possible to send your order ASAP.
Please NOTICE that we prepare and ship orders only on BUSINESS days from Monday to Friday, NOT including weekends. SO Saturday and Sunday don't count!
REMEMBER: production and shipping are 2 different processes. Each process has its own term.
Shipping & Delivery time & Delays
It takes at least 8-18 business days for a package to arrive to USA
International shipping is unpredictable and delays happen at the customs. For international orders, once the package has left the Ukraine, it becomes a subject to your local post office.
Shipping Information
Please double check your spelling on order details as I am not responsible for mistakes on order details supplied by the buyer such as spelling errors.
Postage and packing charges are not refundable unless it's due to an error on our part.
Shipping fees are non-refundable for refused or undelivered parcels.
Damage & Lost Parcel
We take full responsibility for our products, shipping & delivery. And in case of DAMAGE during delivery or loss, we will gladly send you new product. So there are no reasons to be worried :)
How can I return/exchange my order?
Personalized products can NOT be returned or exchanged due to the nature of these items. Customer is responsible for all shipping costs if the item will be exchanged. Exchange can NOT be proceeded, until we receive the original product in a good condition. In case of returning the product back to us, refund will be proceeded WHEN the product is received by us in a good condition.