Announcement
Welcome to Pooch & Tabby Pet Accessories! I appreciate your support of my handmade shop. ❤ Current Production Timeline: 3-5 Business Days. Free Shipping on flat items in Canada / Free Shipping over $35 USD for USA.
PLEASE NOTE: Etsy has been moving around the item descriptions. For some, it is at the right hand side, for others, it is showing under the reviews. To know the details on the products, please see the description!
Canadian Prices include GST/HST per Etsy's requirements for registered shops like mine. Provincial sales taxes for BC, SK, MB and QC are charged at checkout by Etsy.
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Pooch & Tabby offers a great selection of hand made dog collars, cat collars, flowers, bow ties and more. Shop currency is in Canadian dollars, however Etsy will convert prices to the currency you have selected to shop in. Please review shop and shipping policies before making your purchase.
Pooch & Tabby uses quality hardware and stylish ribbons and fabrics for my products that you won't see in every other collar shop. I want you and your pet to love the product, but more importantly, have the RIGHT product for his or her needs. I am able to make customizations upon request.
Have you joined us on social media yet? Check P&T out on Facebook and Instagram for news and updates, secret coupon codes and giveaways! @PoochandTabby or #poochandtabby
I'm always an email or convo away if you have a question or concern. Thank you for visiting Pooch & Tabby and happy shopping!
Tracy
Featured items
Items
All Items
Reviews
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Taylor on Mar 12, 2024
5 out of 5 starsThe leash, collar and key chain are absolutely stunning in person. I adore the products so much and am so thankful for the quick response time to the questions, and the amazing customer service provided. I highly recommend spoiling your pooch with these fantastic items!
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indibchgrll on Feb 1, 2024
5 out of 5 starsThis is our second order from this shop. Nice quality collars and great design. Plan for a little extra time shipping to the US.
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jennychoo82 on Jan 18, 2024
5 out of 5 starsLove it, great quality and as described
Tracy responded on Feb 23, 2024
Thanks for your review, Jenna! I'm happy to hear you love it :)
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Ashley on Apr 23, 2024
5 out of 5 starsThe collar is great quality and easily adjustable. I got the 7-11" and it fits my kitty's fat neck perfectly. I love the variety of patterns to choose from! Always recommend! Buy from small/local businesses!
About PoochandTabby
Stylish Handmade Accessories for your Dog & Cat
Shop members
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Tracy
Owner, Maker, Customer Service
Hi, my name is Tracy and Pooch & Tabby is my handmade shop! I handle all aspects of this business by myself - I make, package and ship all my items to you. Thank you so much for supporting my dream!
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Timbit
Best Dog Ever, Product Tester
This is my amazing pup Timbit who passed away in 2020 at 12 years old. He was the inspiration for my business and I make every item with him in mind. I would never make something for your pet that I would not use with my own.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Does My Order Come With Tracking?
Tracking is not included on Canadian orders except for certain flowers and bow ties, but can be purchased by choosing the tracking option during check out. The amount shown for tracking is a base price. If it costs more than $2 above the base price to your specific location, you will be required to pay the outstanding amount. Canadian tracked packages are based on weight/dimensions and postal code, things we can't estimate until your order is ready.
USA orders are currently being shipped WITH tracking.
Please note that for ALL items mailed out, that customers are responsible for any fees associated with returns by the delivery companies so please ensure your address is correct and contact us with any changes or updates.
Processing Time - How Long Does it Take to Make My Item?
All items are made to order and currently our production time is 3-7 business days. All items are shipped as soon as they are made and we strive to get orders out as soon as possible in the order they were received. This is the time it takes BEFORE your order ships.
How Much is Your Rush Order Fee and What is the Timeline?
The rush order fee is approximately 25% of the total order before shipping. During regular production times (excluding holiday seasons), this moves your order from 3-9 business days to 1-3 days depending on how large your order is.
Rush orders require your order to be placed ahead of someone who has been waiting in the queue for their product. This often results in late nights and weekend work to complete it in a very short amount of time to get your rush order done and to keep all other orders in line.
Often times, rather than paying a rush fee, you can pay for rush shipping if the production timeline fits your deadlines. We can price it out for you and recommend the best approach.
Return & Exchange Policy
Currently we do not offer exchanges or refunds. Because we offer a variety of widths and sizes, each item is made to order and therefore considered custom.
We do not pre-make our items to ensure they are brand new when you receive them.
Often times shops that accept exchanges and returns are re-selling items that may have been worn for a period of time by another dog or cat.
Sizing charts and materials that may affect longevity are included in each listing to ensure you can make an informed decision.
If there is a manufacturing defect with the item, please reach out! We're always happy to help. Wear and tear issues relating to biting, pulling, scratching and fading of the design are not manufacturing defects.
Sizing
Please refer to the sizing chart image in each listing for sizing options. If your pup falls just outside of a size range or at the very end, we can add an extra inch or two to accommodate your pet's specific size, especially if your pup is no longer growing.
For example, the small size adjusts from 9 - 13" and the medium adjusts from 12 - 19". If your pup has a 14" neck, rather than get a medium and have 5" of extra bulk, we can add an extra inch or two to the small size to ensure a comfortable fit at no extra charge. Please contact us for details.
Care Instructions
Most collars and leashes can be hand washed or machine washed on a gentle cycle with cold water. Air dry only. For spot treatment, use a soft toothbrush to remove mud, dirt, etc.
Accessories such as bow ties and flowers should be gently washed by hand or spot treated when dirty.
Please make sure to not leave your pet's products where they may be chewed or ingested. Please check your products for wear and tear regularly.
Disclaimer
We've tested our products for strength & durability for everyday use. Based on the tensile strength of our raw materials, our products are safe during normal use and everyday wear and tear (scratching, biting, pulling excluded). Our products are not recommended for tie-out or pulling additional burden other than pet's own weight. Each consumer is responsible for determining the suitability of Pooch & Tabby products for their individual situation and assumes all responsibility/liability by purchasing said products. Pooch & Tabby and its owner cannot be held responsible for any injury or damage that may result from the use of our products. As with all pet products on the market, they should be inspected regularly for wear and tear.
IMPORTANT for Canadian Customers - Shipping
Collars and flat items or items that can be flattened will be shipped via Lettermail. Once a leash or structured flower or bow tie is added, your order will need to ship as a parcel. Because Canada Post rates fluctuate depending on location in Canada, the rate may be higher than what is required to ship to your area. Shipping overages will be refunded.
Canadian Free Shipping on Select Items
Currently the 'Free Shipping' offer for Canadian customers, known as 'Standard Shipping' is for Lettermail shipping by stamps. This service has NO guaranteed delivery date, NO insurance if lost and NO tracking. During the pandemic packages can take anywhere from 4-10+ business days due to Canada Post's delivery delays. This shop is NOT responsible for lost, late or non-delivered mail, as we have no affiliation with Canada Post or any couriers on the delivery side. Customers are encouraged to purchase tracking to avoid any disappointments if your package is lost in the mail. Responsibility for delivery is entirely on the carrier and this shop will not reimburse customers for their lost items if they choose not to upgrade to tracking.
Seller details
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