PrintedByAliens

We have received numerous accolades regarding our packaging, though not all are publicly shared. Rest assured, each miniature will be wrapped, in foam. Then secured with cut up thicker pieces of foam that is recycled from our Resin/3D Printer packaging. Our aim is to uphold the integrity of our craftsmanship and ensure that no miniatures arrive in a damaged state.

We extend the provision of custom orders for enthusiasts with a preference for distinct models in alternative sizes, such as 15-60mm, etc., or those interested in mixing and matching items from a set.

We invite you to reach out to us with your requests, as we are keen to assist in bringing your envisioned tabletop scene to fruition.

Proceed with assurance; our miniatures are rendered with superior quality (devoid of visible lines), employing resin, necessitating minimal cleanup. Ensuring customer satisfaction is our foremost priority. Should you have any inquiries or concerns, feel free to message us, and we will address them within a 24-hour timeframe.

Certainly. The possibility of modifying your order, such as changing the size of the miniature or model, largely depends on the nature of the adjustments and the status of your order. If the modifications are minor and the order has not yet been dispatched, we will certainly endeavor to accommodate your request.

Should your order arrive with any form of damage, we urge you to inform us at your earliest convenience. We are committed to prompt resolution and ensuring that our customer's satisfaction is our top priority.

Please inform us if your parcel has not arrived as expected. Rest assured, we will diligently work to locate it and provide an optimal resolution for the circumstance!

Certainly, we invite you to reach out to us regarding this, and we will ascertain the feasibility of your request. If it's viable, we will be more than happy to print the miniatures to your specifications. In the past, we have accommodated requests for dollhouse miniatures, scales of 15mm to 20mm, among others, to the satisfaction of our patrons.

Indeed, we dispatch our miniatures in a disassembled condition to ensure their safety throughout the shipping process. As a result, the bases are not affixed, but we recommend utilizing Gorilla Glue for a swift and secure assembly. Additionally, some miniatures may feature modular components.

If the package is dispatched to the address specified by you on Etsy and it turns out to be incorrect, the buyer assumes responsibility for any missing packages. It's essential to furnish us with the correct address, as we solely dispatch to the provided address.

Additionally, we cannot be held liable for packages that are lost or stolen after being dispatched.