Squeakerchimp

As customers and fans of Squeakerchimp , I may hold some information about you (your name, email address, and in come cases, your postal address and telephone number). This is a short note setting out everything you could ever wish to know about how I collect, use and store this information. But if you still have any questions after reading this, please contact me and I will endeavour to answer them for you.

• IMPORTANT NOTE: When I talk about "information", I am purely referring to your contact details. I never have access to your financial information when you make payments using PayPal, Etsy Payments or bank transfer. All sensitive financial information is held securely by the processing companies, and they never share this with me, or anyone else.

How I collect information
Whenever you order an item from us or commission us to provide a piece for you, either directly or through Facebook or our Etsy shop, you give me sufficient information about you to enable me to process the order.

Who has access to your information
In a nutshell, just me. As creator, maker, marketer, and business bod for Squeakerchimp, I am the only ones who ever has access to your information, and I never, ever pass this on to anyone else.
If you pay me using PayPal, they will also hold information about you. You can read their Privacy Policy here.
https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

How I use your information
If you have requested a commission or contacted me about an order you can expect to hear from me using the contact information you've provided. If you have contacted me through Facebook either our business page Squeakerchimp or on my personal messenger for Zoe Horsefield you may wish to read Facebooks Privacy Policy here
https://m.facebook.com/about/privacy/

How I store information
I keep an electronic list of customers including commission requests and customers in search of specific items. This is held on my password and fingerprint protected iPad and duplicated on my iPhone I carry either one with me at all times and neither one is ever accessible to third parties.
I keep this list solely for accounting and tax purposes (I need to keep all sales records for at least 6 years according to HMRC regulations.

Your rights
You can ask me at any time what information I hold about you, and I will give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred. If you ever change your mind about what information, if any, you want me to hold on your behalf, just contact me.
There's a helpful article you can read on the Which? website if you want to find out why you've been bombarded with so many emails. https://www.which.co.uk/consumer-rights/regulation/general-data-protection-regulation-gdpr

Additions for email lists etc

How I collect information
I may in the future use Mailchimp to manage my mailing list, and you can sign up for it here. You will only ever end up on this mailing list if you have signed up for my newsletter, or if you have specifically asked me to add you.

Who has access to your information

I use MailChimp as a way of managing my mailing list, and your details are also stored on their servers (click the links to find out more about their Privacy Policy and Terms of Use). https://mailchimp.com/legal/privacy/

How I use your information
I send out regular newsletters to those who have signed up to my mailing list to receive information about ( my business) This is the sort of thing you can expect to receive:

• dates for your diary involving xxxx events, ie pre-orders, eBay auctions, charity events, etc.
• information about what's happening in the xxxxx world
• Occasionally I send out details of other artists or events which I think might interest you.
You can see examples of past newsletters I've sent out here.
If you have completed a commission request form, or a pre-order form, you can expect to hear from me using the contact information you've provided.
In the highly unlikely event that I stop making xxxxxx and do something completely different, I will let you know so you can decide if you still want to receive newsletters from me.

How I store information
Mailchimp hosts details of all members of my mailing list on their secure servers.