SwallowWindArt

The colour of our products as displayed may vary slightly due to lighting in the photo or calibration of the monitor display.
Please read our shop policies for further Information on returns and refunds. Please also read the FAQ section before and/or after placing your order as it answers the common questions we get, especially regarding shipping and tracking.
The buyer is responsible for knowing the policies before committing to buy.
Please message us if you have any queries.

All products come in a rigid envelope to prevent bending and damage in transit as much as possible.

All products are made to order and may take up to 1 week to create and post. Orders that are placed after 12pm on Friday will normally be shipped on Monday.

We presently only delivery to Australian addresses from Sydney.

All orders are shipped via Australia Post:
Standard Delivery-No tracking. Delivery time ~5-12 business days.
Tracked Letter-Standard delivery with tracking. Delivery time ~5-10 business days.
Auspost Priority Label-No tracking (suspended due to COVID).
Auspost Registered Post-With tracking. Receiver will need to sign. Delivery time ~5-10 business days.
Auspost Express Post-With tracking. Delivery time ~1-3 business days.

Note that we cannot accept any returns or exchanges for personalised items.
It's important for us that you love the products we've created for you. If you're not satisfied with your purchase or in the unlikely event that your order is damaged or lost in transit, please before leaving a bad review, please contact us so that we work out a solution for you!

Generally, we do! Everything is designed in house by our lovely designer, Fiona.

Our card stock and paper supplies are sourced from various Australian companies. The cards and stickers are usually printed and/or cut and packaged in our studio.

We occasionally get some help from different companies to see if they can achieve a better results. Where we do, this will be mentioned in our product description.

No, they are not, but are you sure you want to remove them? :'(

At the moment, we're not able to provide too many customisation or personalisation on our products sold on Etsy, but we do provide personalisation / custom design services. For more information, please contact us or visit us at swallowwindart.com.au

Not all computer monitors are the same so colours may vary slightly from screen to screen. Additionally, our products are made to order, and there may be slight variations compared to what is shown in our photos.

We are so sorry for our mistake! We try our best to quality control our items before sending them, but we really apologise we have made a mistake. Please message us via Etsy as soon as you detect any defects in your products and please send us a photo of the defect for our quality improvement processes. We'll either send you a replacement ASAP or refund your purchase. Ultimately, we want you to be happy with your purchase and walk away with a smile!

If you're based in Australia, it should take less than 2 weeks for your order to arrive (not withstanding any natural disasters). If 2 weeks have passed and you still haven't received your order, please contact us ASAP and we'll work something out! For more detail on shipping times, please see individual listings.

On top of our specially compiled freebie sheets that we send to you, we often give away some of the off cuts, test prints, or bits and pieces that did not turn out the way we wanted. We think it is more sustainable and environmentally friendly than binning it. Hopefully someone out there is able to use it well. :)

What you get in the freebies may not always be the same quality as the products you buy from us (e.g. paper quality or colour reproduction), so hopefully it is not a bad reflection on us!