Announcement
♡ IMPORTANT NOTICE ♡
Delivery estimates are currently not guaranteed!
Please allow 14 weeks before considering an order to be lost.
Featured items
Items
All Items
Reviews
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Damaia on Jan 6, 2024
5 out of 5 starsI love my new pin! Good quality, good materials. I'm happy it has 2 pins at the back, so it stays nicely in place.
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Joan on Nov 6, 2023
5 out of 5 starsAs a Wooloo connoisseur, I can happily say this this pin is perfect for anyone who loves Pokemon and sheep. Super cute and shiny.
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winnieg96 on Mar 15, 2024
5 out of 5 starsAbsolutely beautiful sticker. Arrived really quickly and excellent quality.
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Mary Ann Claire on Jan 20, 2024
5 out of 5 starsSo cute! Thinking about getting another one. I also can’t wait for Moocha to become a pin- totally my spirit it animal. Thank you!
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Nathalie on Jan 16, 2024
5 out of 5 starsAs I bought four of those, I could have writen only one comment. But it's soooo cute that it deserves four positive reviews ! A perfect transaction, gorgious pins and quick delivery. What could be better ? Thanks a lot.
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Nathalie on Jan 16, 2024
5 out of 5 starsI bought four of those. It's my daughter's favorite Pokemon, and I could find four different ones figuring the four seasons. That's a perfect match and she will LOVE them. Perfect transaction, and quick delivery.
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Nathalie on Jan 16, 2024
5 out of 5 starsI bought four of those, figuring each season. It will be a perfect gift for my daughter, who has "seasonal hats". I'm very happy with this order. The pins are really well made.
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Nathalie on Jan 16, 2024
5 out of 5 starsI bought four of those pins to have a "seasonal kit" for my daughter's hat (she changes the decor each season)- She will be delighted with this present. Quick delivery and perfect gift !
About swamphy
Filling your life in bite-sized happiness with cuddly creatures!
Shop members
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Chibi
Owner
Portugal-based artist with a focus on cute, colorful and soft art! ♡
Production partners
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Enamel Pin Manufacturer
China
All my pins are made by my wonderful manufacturer!
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Plushie Manufacturer
China
My wonderful plushie manufacturer partner!
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Sticker shop
Sweden
Creates custom-made stickers
Shop policies
Our shop is ran by one person and a team of pudgy little French Bulldogs.
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Refunds are only eligible upon cancellation of an order, if a package gets returned to me without prior notice, or if it arrived damaged. Otherwise, once an order has been dispatched, I cannot offer refunds.
Seconds-quality, sale or clearance items are not eligible for refunds.
If an order has been purchased with Standard shipping, I do not offer refunds due to the nature of this shipping method, as it provides no tracking number.
♡【RETURNED TO SENDER】♡
If your package has been returned to me — the sender — due to an error or mistake not on my part (e.g. incorrect address, denied package, package hasn't been picked up within your postal office's allotted timeframe, et alia), you'll be promptly contacted and asked if you'd like to have your order re-shipped to you — you'll be asked to provide a correct and reliable address and to pay the shipment costs again.
Shipping
=== COVID-19 NOTICE ===
Transit times are not guaranteed because of the pandemic. Please allow up to 14 weeks before considering an order to be lost!
ALL ORDERS ARE SENT WITH TRACKED SHIPPING.
Delivery Estimates:
★ Portugal = 1 — 4 business days
★ Europe = 5 — 10 business days
★ International = 7 — 15 business days*
Please note that if your package is to be shipped to Mexico, Africa, Russia, or Central/South America, transit times are considerably lengthier and can take between 4 — 16 weeks.
♡【TRACKING INFORMATION】♡
You can follow your package by using the tracking system of the package's country of destination (USPS if it goes to America, Royal Mail if it goes to the UK, etc.) or — alternatively — use 17Track.
Here are some quick links:
★ International: https://www.17track.net/en
★ Orders to the USA: https://tools.usps.com/go/TrackConfirmAction_input
★ Orders to the UK: https://www.royalmail.com/track-your-item#/
★ Orders to Canada: https://www.canadapost.ca/trackweb/en#/home
Please allow some time for the information to register and show up in the tracking system.
Kindly understand that I cannot contact your postal services for you unless the package is delivered within Portugal.
♡【PROCESSING & SHIPMENT】♡
Orders are typically processed and fulfilled within 1 — 6 business days unless stated otherwise (via social media or shop announcements) and are shipped with the Postal Service of Portugal, CTT.
Processing and fulfillment are also subject to be delayed when caused by circumstances outside of my control (holiday seasons, bank holidays, emergencies, amongst others) - this can alter order fulfillment to 3 —7 business days.
As the shop is managed by just one person, all orders are processed and packaged by me. Shipping prices include handling costs (such as mailing and packaging supplies, transportation costs to the post office, etc.)
It is the customer's responsibility to ensure that their shipping address is correct and up-to-date, as I am unable to alter your order once it has been dispatched! Please make sure to double-check your details and information.
Additionally, once a package is handed over to the postal services for delivery, any handling and delivery of the package are not in my control.
♡【CUSTOMS】♡
I put value and importance in honesty on declaring the costs of items on customs forms as accurately as I can. Falsifying and/or lying (such as marking an order as a "gift") is a felony and shop owners can face major consequences.
Customers are responsible for any customs fees, import duties, taxes and other fees and taxes that may apply. If your package has been held by customs for inspection, it may take an additional 2 — 4 weeks. I ask you to please keep that into account as customs fall outside of my control. I will also not be held responsible for any delays caused by those circumstances.
In the event that you deny your package due to customs fees, shipping costs and handling fees will not be refunded.
Additional policies and FAQs
A product marked as a "pre-order" is a product that serves as a funding listing to get it made. When purchasing a pre-order item, please note the following:
• Production times for pre-orders take roughly 4 — 6 weeks.
• The colors on the final product may vary slightly.
• Pre-orders are not be eligible for refunds/cancellations since the funds are sent to the manufacturer.
• Delivery dates are subject to change - if a delay is due, I will promptly communicate via my Twitter and Instagram.
• Upon purchasing a pre-order, please keep in mind that any non-pre-order items in your cart will not be shipped until I've received the pre-order item!
I try my best to minimalize the timeframe, but please understand that manufacturing a product is subject to potential delays, either in production, shipment, due to holidays, quality dissatisfaction or other unexpected anomalies. I kindly ask you to please be patient in case this happens, and to keep an eye on my social media for updates!
In the case that the quality of the products I received are an issue, I request the items to be remade which can hinder the initial shipment date. In this case, too, will I kindly ask you to be patient as this gets sorted out.
More information
Frequently asked questions
♡ Pin Grading Scale
Pin grading varies per shop owner, as there is no universal scale everyone follows! The following shows my grading scale:
♡ STANDARD (A-Grade)
Highest quality pin I offer. No major flaws, but may exhibit minor cosmetic imperfections that are only visible upon close inspection, certain lighting, and/or angles.
Flaws include but are not limited to: minor scuffing, slight underfill in small areas, slightly wiggly posts/misaligned screenprinting.
♡ SECONDS (B-Grade)
Displays more noticeable flaws that vary with each pin. These are sold at a discounted price and are perfect for everyday wear and/or use and still make a great addition to a collection!
♡ Holiday/Event Deadlines
We cannot guarantee that your order will arrive by a specific date! This is entirely dependant on the postal services and therefore out of our control.
A solution to this is to place an order a couple weeks (or longer) before a holiday or (celebratory) event!
♡ Changing Order Details
If you noticed an error and your order has not yet been shipped out, please contact me ASAP with the correct shipping information.
Please always make sure every bit of information is correct down to the last detail before checkout, as I will not be held responsible for any errors in the information given to me!
If an order gets returned due to an erronous address, the buyer will be asked to pay the shipping fee again.
♡ Undelivered Packages
Please allow up to 14 weeks before considering your package lost!
All orders will be sent with TRACKED shipping, meaning you'll have a tracking number to contact your local post office with and go from there.
For safety measures, I always include a return address on the package itself to assure it will get sent back to me. I will then personally contact you regarding the situation.
Seller details
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