swamphy

Bite-sized Happiness ♡ Offering you cuddly creatures!

Faro, Portugal

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    ♡ IMPORTANT NOTICE ♡
Delivery estimates are currently not guaranteed!
Please allow 14 weeks before considering an order to be lost.

Announcement

Last updated on Feb 27, 2023

♡ IMPORTANT NOTICE ♡
Delivery estimates are currently not guaranteed!
Please allow 14 weeks before considering an order to be lost.

1777 Sales

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Chibi

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Chibi

Reviews

Average item review
5 out of 5 stars
(578)
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About swamphy

Sales 1,777
On Etsy since 2015

Filling your life in bite-sized happiness with cuddly creatures!

Shop members

  • Chibi

    Owner

    Portugal-based artist with a focus on cute, colorful and soft art! ♡

Production partners

  • Enamel Pin Manufacturer

    China

    All my pins are made by my wonderful manufacturer!

  • Plushie Manufacturer

    China

    My wonderful plushie manufacturer partner!

  • Sticker shop

    Sweden

    Creates custom-made stickers

Shop policies

Last updated on May 10, 2022
Welcome and thank you for visiting!

Our shop is ran by one person and a team of pudgy little French Bulldogs.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Payment

You can cancel your order within 24 hours after purchasing.

Refunds are only eligible upon cancellation of an order, if a package gets returned to me without prior notice, or if it arrived damaged. Otherwise, once an order has been dispatched, I cannot offer refunds.

Seconds-quality, sale or clearance items are not eligible for refunds.

If an order has been purchased with Standard shipping, I do not offer refunds due to the nature of this shipping method, as it provides no tracking number.

♡【RETURNED TO SENDER】♡
If your package has been returned to me — the sender — due to an error or mistake not on my part (e.g. incorrect address, denied package, package hasn't been picked up within your postal office's allotted timeframe, et alia), you'll be promptly contacted and asked if you'd like to have your order re-shipped to you — you'll be asked to provide a correct and reliable address and to pay the shipment costs again.

Shipping

♡【TRANSIT TIMES】♡

=== COVID-19 NOTICE ===
Transit times are not guaranteed because of the pandemic. Please allow up to 14 weeks before considering an order to be lost!

ALL ORDERS ARE SENT WITH TRACKED SHIPPING.

Delivery Estimates:
★ Portugal = 1 — 4 business days
★ Europe = 5 — 10 business days
★ International = 7 — 15 business days*

Please note that if your package is to be shipped to Mexico, Africa, Russia, or Central/South America, transit times are considerably lengthier and can take between 4 — 16 weeks.

♡【TRACKING INFORMATION】♡

You can follow your package by using the tracking system of the package's country of destination (USPS if it goes to America, Royal Mail if it goes to the UK, etc.) or — alternatively — use 17Track.

Here are some quick links:

★ International: https://www.17track.net/en
★ Orders to the USA: https://tools.usps.com/go/TrackConfirmAction_input
★ Orders to the UK: https://www.royalmail.com/track-your-item#/
★ Orders to Canada: https://www.canadapost.ca/trackweb/en#/home

Please allow some time for the information to register and show up in the tracking system.

Kindly understand that I cannot contact your postal services for you unless the package is delivered within Portugal.

♡【PROCESSING & SHIPMENT】♡

Orders are typically processed and fulfilled within 1 — 6 business days unless stated otherwise (via social media or shop announcements) and are shipped with the Postal Service of Portugal, CTT.

Processing and fulfillment are also subject to be delayed when caused by circumstances outside of my control (holiday seasons, bank holidays, emergencies, amongst others) - this can alter order fulfillment to 3 —7 business days.

As the shop is managed by just one person, all orders are processed and packaged by me. Shipping prices include handling costs (such as mailing and packaging supplies, transportation costs to the post office, etc.)

It is the customer's responsibility to ensure that their shipping address is correct and up-to-date, as I am unable to alter your order once it has been dispatched! Please make sure to double-check your details and information.

Additionally, once a package is handed over to the postal services for delivery, any handling and delivery of the package are not in my control.

♡【CUSTOMS】♡

I put value and importance in honesty on declaring the costs of items on customs forms as accurately as I can. Falsifying and/or lying (such as marking an order as a "gift") is a felony and shop owners can face major consequences.

Customers are responsible for any customs fees, import duties, taxes and other fees and taxes that may apply. If your package has been held by customs for inspection, it may take an additional 2 — 4 weeks. I ask you to please keep that into account as customs fall outside of my control. I will also not be held responsible for any delays caused by those circumstances.

In the event that you deny your package due to customs fees, shipping costs and handling fees will not be refunded.

Additional policies and FAQs

♡【PRE-ORDERS】♡
A product marked as a "pre-order" is a product that serves as a funding listing to get it made. When purchasing a pre-order item, please note the following:

• Production times for pre-orders take roughly 4 — 6 weeks.
• The colors on the final product may vary slightly.
• Pre-orders are not be eligible for refunds/cancellations since the funds are sent to the manufacturer.
• Delivery dates are subject to change - if a delay is due, I will promptly communicate via my Twitter and Instagram.
• Upon purchasing a pre-order, please keep in mind that any non-pre-order items in your cart will not be shipped until I've received the pre-order item!

I try my best to minimalize the timeframe, but please understand that manufacturing a product is subject to potential delays, either in production, shipment, due to holidays, quality dissatisfaction or other unexpected anomalies. I kindly ask you to please be patient in case this happens, and to keep an eye on my social media for updates!

In the case that the quality of the products I received are an issue, I request the items to be remade which can hinder the initial shipment date. In this case, too, will I kindly ask you to be patient as this gets sorted out.

More information

Last updated on May 11, 2022

Frequently asked questions

♡ Pin Grading Scale

Pin grading varies per shop owner, as there is no universal scale everyone follows! The following shows my grading scale:

♡ STANDARD (A-Grade)
Highest quality pin I offer. No major flaws, but may exhibit minor cosmetic imperfections that are only visible upon close inspection, certain lighting, and/or angles.

Flaws include but are not limited to: minor scuffing, slight underfill in small areas, slightly wiggly posts/misaligned screenprinting.

♡ SECONDS (B-Grade)
Displays more noticeable flaws that vary with each pin. These are sold at a discounted price and are perfect for everyday wear and/or use and still make a great addition to a collection!

♡ Holiday/Event Deadlines

We cannot guarantee that your order will arrive by a specific date! This is entirely dependant on the postal services and therefore out of our control.

A solution to this is to place an order a couple weeks (or longer) before a holiday or (celebratory) event!

♡ Changing Order Details

If you noticed an error and your order has not yet been shipped out, please contact me ASAP with the correct shipping information.

Please always make sure every bit of information is correct down to the last detail before checkout, as I will not be held responsible for any errors in the information given to me!

If an order gets returned due to an erronous address, the buyer will be asked to pay the shipping fee again.

♡ Undelivered Packages

Please allow up to 14 weeks before considering your package lost!

All orders will be sent with TRACKED shipping, meaning you'll have a tracking number to contact your local post office with and go from there.

For safety measures, I always include a return address on the package itself to assure it will get sent back to me. I will then personally contact you regarding the situation.

Seller details

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