Privacy Policy for Textile Indie Basketry
Effective Date: 11/10/2025
1. Introduction
Welcome to Textile Indie Basketry (“we,” “us,” or “our”). We value your trust and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide when you purchase handmade basket-art, kits, or related products (the “Products”) from our U.S.-only shop. By placing an order or interacting with us (including via email, website, or social media), you agree to the terms of this policy.
2. Information We Collect
When you purchase from us or contact us, we collect the following categories of personal information:
Mandatory transaction information: For order fulfillment, we collect your name, billing address, shipping address (U.S. only), email address, phone number (if you provide it), and payment details (processed via our payment processor).
Optional communications: If you contact us with questions, custom order requests, or customer-service inquiries, we may collect additional details you provide (for example: desired basket size, custom identifiers, preferences).
Marketing/contact preferences: If you explicitly opt in to receive newsletters, promotions, or other updates from us, we will keep information about your consent and your email address for that purpose.
Third-party services: We may use third-party services (for example email-marketing platforms, analytics tools, shipping fulfillment services) which may process portions of the data above under our instructions.
3. Why We Collect Your Information & How We Use It
We use your information for the following purposes:
Order processing and fulfillment: We need your name, shipping address and contact info to send you the Products you purchase; payment information is used to complete the transaction.
Customer service: We may use your contact details and order history to respond to questions, resolve issues, handle returns/exchanges (in line with our shop policies), or communicate order status.
Marketing & promotions: If you opt in, we will send you promotional emails, newsletters, or announcements about new kits, products, or events. You can opt-out anytime.
Website analytics and improvement: We may use technical/usage data to understand how customers interact with our site, analyze trends or customer behavior, and improve our offerings and user experience.
Legal/compliance reasons: We may use your information to comply with legal obligations (such as tax or business reporting requirements) or to protect our rights (for example detecting fraud, enforcing our policies).
4. How We Share or Disclose Your Information
We do not sell your personal information to third parties. We may share your information only in the following limited cases:
With service providers/partners: e.g., our payment processor, shipping carrier, analytics tools, email-marketing provider. These providers are contractually obligated to safeguard your data and use it only for the purposes we direct.
Legal obligations or protection of rights: If required by law (for example a subpoena) or to protect our rights, we may disclose your information.
Business transfers: In the event of a sale, merger, or other reorganization of our business, your personal information may be part of the transferred assets—though we will take steps to ensure confidentiality and provide notice.
With your consent: If you explicitly ask us to share information with a third party (for example a custom order requiring a partner’s involvement), we will only do so with your prior consent.
5. How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfil the purposes described above, including for legal, tax, or business-reporting requirements. For example:
We keep order records and transaction details in our bookkeeping system for at least the minimum period required by U.S. tax law (typically 3–7 years, depending on jurisdiction).
If you opt in to marketing, we will maintain your contact preferences until you unsubscribe.
Once information is no longer needed, we will securely delete or anonymize it in line with our internal policies.
6. Your Rights and Choices
You have choices regarding your personal information:
Access/Update: You may contact us at the address below to review, correct, or update the personal information we have about you.
Opt-out of marketing: If you no longer wish to receive promotional emails from us, you can click the “unsubscribe” link in any marketing email we send or contact us directly to request removal.
No obligation to provide optional data: You can decline to provide optional information. However, if you do not provide required data (such as a shipping address), we will be unable to process your order.
Cookies/analytics: Depending on your browser or device, you may choose to disable—or limit—cookies or tracking tools. Note this may affect your experience on our site.
7. Security of Your Information
We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorized access, use, or disclosure. These measures include secure servers, encrypted connections (via SSL/TLS), and restricted access to data for those employees/contractors who need it to perform their duties.
However, no method of transmission over the internet or electronic storage is 100% secure; thus, while we strive to protect your information, we cannot guarantee absolute security.
8. Children’s Privacy
Our Products and website are directed to adults (18+). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will delete it in accordance with applicable U.S. law.
9. International Shipping & Transfers
We only ship within the United States of America. We do not offer shipping or order fulfillment outside of the U.S. therefore we do not transfer personal data internationally in the context of shipping.
If you are located outside the U.S., please note we cannot provide shipping outside the U.S., and this policy does not contemplate international shipments or data-transfers outside U.S. borders.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time (for example to reflect changes in our practices or legal requirements). When we do, we will update the “Effective Date” above and publish the new version on our website/shop. We encourage you to review this policy periodically. Your continued use of our services after the posting of changes signifies your acceptance of the updated terms.
11. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Textile Indie Basketry
brittany@textileindie.com
