VATINEL is taking a short break
Reviews
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Etsy buyer on May 9, 2016
5 out of 5 starsI love this bag so so much! it's become my favorite go to every day use bag!! I will definitely be back for more items from her! She is amazing!
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Etsy buyer on Mar 4, 2016
5 out of 5 starsEffortless throughout my ordering process. Clear and quick delivery instructions emailed after my order. And the bag is beautifully stitched. I love the choice of colour with black edging, a modern take on traditional japanese bag. Thank you.
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Etsy buyer on Feb 16, 2016
5 out of 5 starsGreat Customer Service and a Quality Product. I receive compliments whenever I wear the bag. I love It!!! I plan on purchasing another one in a different color.
About VATINEL
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Shop policies
VATINEL is my line of handmade bags. Every item has been designed and made by me, in my studio in Athens, Greece.
Please feel free to contact me if you have any questions.
Returns & exchanges
Payment
Otherwise the order will be cancelled.
I will send you a reminder before cancelling.
We accept Paypal and credit cards recognized by Paypal.
If you choose to pay with a credit card, select 'Paypal' upon check out. You don't need a paypal account to pay with a credit card.
- The guide to payment help is here:
http://www.etsy.com/help_guide_checkout.php
- All major card payments available for those without PayPal accounts.
http://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account
Shipping
Estimated arrival dates:
Europe: within 7 days
Outside of Europe: 10 to 30 days
For the rest of the world please contact us to inform you about shipping cost and time frame.
All registered packages need to be signed upon receipt.
Unless otherwise stated the item in the picture is a sample and you will receive either this same item or an item custom made. For custom orders we need 8 to 10 days to make your order.
Please note that the customer is responsible for any customs charges or fees that may be incurred by shipments outside of the European Union.
Make sure your shipping address listed with your Paypal account is the correct one.
Please contact us if you have not received your order within the expected time frame.
Additional policies and FAQs
Do not wash the bags only clean with a damp cloth. You can also dry clean them (leather bags excepted).
Regarding leather bags, it is not always possible to find the same texture and color of leather for custom orders, so it might differ a little bit from the photo. We try to purchase the most similar material.
We would really appreciate your feedback .
If you had any problems please contact us before leaving neutral or negative feedback. We always try our best to make you happy ;-) !
Please don't hesitate to contact us if you have any questions or requests.