Privacy Policy

What information I access.
Catphonesoup receives and uses the name, email address, order information, and addresses of purchasers to complete and distribute orders. All names and addresses are printed directly from Etsy in the creation of postal labels which are attached to orders and dispatched to couriers.

Why I have this information.
Catphonesoup uses your name and address as needed to provide services, such as when fulfiling your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

Customers data is never removed from the Etsy account website or stored anywhere outside catphonesoup Etsy account.

Customers name, email address and addresses are only used until orders are complete and again in the event of a returned item to ensure the correct customer is refunded.

Information Sharing.
Catphonesoup does not share customer data with third parties, other than Etsy and services used for creation of items or delivery of items. Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery, or printing companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.




You will never receive unsolicited emails from catphonesoup. All contact you receive will be through Etsy conversations either in response to an enquiry, to notify you of adjustments or problems concerning current orders. Should Etsy conversations be unsuccessful in contacting you, then an email will be sent to notify you of any issues with your orders.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: up to 1 year.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

To contact me.

Should you wish to discuss this policy please feel free to message me through Etsy.