zzlinen

Returns & exchanges

We accept returns and exchanges only for orders on the section READY TO SHIP.
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery

We don't accept cancellations, but please contact us if you have any problems with your order. The following items cannot be returned or exchanged, because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalized orders
Items are for sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Returns and exchange details

You have up to 14 working days after the day of delivery of your order to return your order (other than in respect of goods made to your specification or are clearly personalized) and receive a refund, provided that the returned articles are in the same condition as they were in upon your receipt. This means that the articles should not be damaged, soiled, washed, altered or worn (other than to try them on) and that any labels or tags should be intact. Articles that do not meet these conditions will be returned to you and the shipping costs for returning the items will be charged.

In case you decide to return any articles, please contact us.
You will be responsible for the cost of returning the articles to us. Upon receipt of the returned articles, we will fully examine them and notify you of your right to a refund via e-mail within a reasonable period of time (and in any case, no later than within 14 days of receiving your returned articles and the completed Return form). We will provide a refund trying to use the same method used to make the payment. Lost packages will not be refunded. Should you have any questions concerning the return of our products, don't hesitate to contact us at zzlinen@gmail.com

Shipping policies

Important: We hope you and your loved ones are safe and healthy at this time. Please note that due to national shutdowns your item delivery time might be affected. We kindly ask for your understanding, if you experience any delays in our delivery process. In the unlikely event that your delivery time exceeds 30 days, your order can not be cancelled and a refund will not be received.
OUR aim to dispatch orders as fast as possible. Processing time for orders READY TO SHIP and SALE normally takes 3-5 working days and for custom or personalized orders 2-3 weeks production time +processing time 3-5 working days.
We try to deliver within the aforementioned timeframe, the delivery may take longer if something unexpected occurs. Delivery times may vary depending on the delivery method and area. Also, occasional delays may occur in case of unforeseen circumstances (e.g. technical malfunction, customs clearance procedures by authorities of a destination country). Accordingly, the delivery time is indicative and is therefore not guaranteed. At the latest, an order will be delivered within 30 days from the email confirmation that your order was dispatched unless otherwise agreed by ZZlinen and you.
We are not responsible for lost, held, or damaged packages. Also, we do not assume responsibility for mis-delivery errors via carrier, or incorrect shipping info. ZZlinen doesn’t refund shipping fees or pay shipping for uncollected packages.
Please kindly note that ZZlinen is not responsible for any customs fees and / or import duties you might incur. Unfortunately, we have no control over these charges and cannot inform you what the cost may be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office for information before ordering.