Your items will be posted to you within 48 hours of cleared payment. I will send you an e-mail on the day of dispatch.
Packages will be sent within a padded envelope or a small sturdy cardboard box.

I will ship to your Etsy address. If you wish for your items to be delivered to another address, please let me know in the 'message to sender' section of the checkout.

Packages to addressees within the UK will be posted by Royal Mail first class post, and your package should arrive within 1-3 business days. Higher value packages (over £25) will be sent using Royal Mail's 'signed for' service (which requires a signature) at no additional cost to yourself.

Packages to European countries, United States and Canada use Royal Mail's airmail service with proof of posting. Delivery to Western Europe should take approximately 3 days and Eastern Europe up to 5 working days.
USA and Canada is quoted as 5 days but in reality usually take around 7-12 working days. But please note, this is not guaranteed. No tracking is available on these packages.
Higher value packages (£40 and over) to Europe, USA and Canada may be dispatched using 'Airsure' or International Signed For, depending on the destination country and will require a signature at the destination. There is no further charge to you for this service and the package should arrive slightly earlier.

Delivery to the rest of the world is quoted as 5 - 7 working days - again this is not guaranteed. Higher value international packages may be dispatched using either Airsure or International Signed For, depending on the destination country and will require a signature at the destination. There is no further charge to you for this service and the package should arrive slightly earlier.

NOTE: Please be aware that when you are ordering from outside the EU custom duties might have to be paid. Any such costs are your responsibility and you can not reclaim them from me.
In the event our package is rejected by the customer due to refusal to pay such taxes or fees upon delivery, the customer will be responsible for any costs incurred in the package being returned to us and only the balance of the purchase price will be refunded.

PRIVACY POLICY

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Except for exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Sue Mellem, am the data controller of your personal information. If you have any questions or concerns, you may contact me at beadstormjewellery@gmail.com.

Please also refer to Etsy's Privacy Policy, available at: https://www.etsy.com/uk/legal/privacy