Announcement
Happy New Year! Thank you so much for visiting our shop where you can find wonderful personalised gifts and clothing for all occasions (birthday, weddings, Christmas, Easter, Halloween, Mother's Day, Father's Day etc.)
Make yourself and your loved ones happier with our products that are handcrafted with great love and care in our studio based in Bristol. We specialise in designing and creating unique and elegant personalised sweatshirts and t-shirts for you and your loved ones that can not be found on the high street.
Please do not hesitate to contact us if you have any questions. Enjoy shopping with us.
Thank you so much!
Luss xxx
Featured items
Items
All Items
Reviews
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Wendy on 18 Nov, 2023
4 out of 5 starsThis is a nice apron- just as ordered and delivered in good time. It’s well made, a great colour and a good size for a grown man. Reason for 4 stars rather than 5: material is not as thick as I was hoping and the word lines are quite high and close together- I would have liked another space between the lines. Overall- happy with my purchase.
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jemada16101 on 09 Apr, 2024
5 out of 5 starsSeller mocked uo the different colours I was interested in before I purchased. Was really happy to help and polite. Item is good quality. My daughter loves her birthday top! Thank you.
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Pam Ayers on 03 Apr, 2024
5 out of 5 starsExcellent shop!!!!! I had trouble with making decisions and this shop went above and beyond to help me. I received this order so quickly. I can’t wait to gift them.They are perfect :)
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Margo on 14 Mar, 2024
5 out of 5 starsThe new parents to be are very happy with their t.shirts, thank you
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Jessica on 12 Mar, 2024
5 out of 5 starsGreat matching pj’s for our last Christmas before our first child is born
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Jessica on 12 Mar, 2024
5 out of 5 starsGreat matching pj’s for our last Christmas together before our first child is born
About LussWonderland
Wonderful Personalised Gifts, Clothing and Accessories made Especially for you
Shop policies
Delivery
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
Custom and personalised orders
If you require something different just message me in the Etsy platform, if your wants are possible you need to include all things discussed in your CUSTOMER ORDER NOTES.
Can I change any personalisation details once my order has been placed?
Please double check your details are correct before placing your order.
You can send us a message on the Etsy platform and if your product hasn’t been made yet, we will be able to make some amendments or changes to any personalised orders you have already placed (it all depends on the complexity of the design/changes).
Can I get a mock-up for approval?
For custom orders, we will send a mock-up prior to making your item for you to approve. Once you approve it, your item will be made and sent as shown in the approved mock-up.
Can I include a gift note?
Yes, we are able to include gift notes or gift messages that will be printed on a card stock.
Do you offer Combined Shipping?
I combine postage on all products yes! Please add all items to your cart and the shipping will automatically combine.
Custom and personalised orders
While we always do our best to ensure your order is perfect, we are only human and sometimes mistakes can happen. We'll gladly put things right so please get in touch with us via Etsy message with the following information:
1. Your order number
2. A description of the issue
3. An image of the product received, clearly showing the issue
Wholesale availability
To discuss wholesale orders. Please contact us at info@lusswonderland.com or click contact seller. Thank you!
Gift wrapping and packaging
Sending as a gift? I will be happy to include a note card! Just leave me a note in the note to seller section during checkout detailing what you’d like the note to say.
You can add a gift wrap and a printed gift message to your order for an additional £4.00. We will wrap your items beautifully and make sure no prices are shown and not to add a delivery note detailing the contents of the order.
Returns and exchange details
Due to the custom nature of our products, refunds/exchanges are not offered for those products unless an error was made by us in production.
Examples of circumstances that do not qualify for refunds/exchanges include (but are not limited to):
- Personalised & made to order items
- Shipping delays
- Incorrect spelling within an order (made by the customer at time of order)
- Incorrect shipping address (placed by the customer)
- Wrong product ordered by customer
If a refund or exchange is granted by us it is the responsibility of the customer to return the product (at their expense) to us at which time a refund will be processed minus shipping costs as those are non-refundable.
Germany - Verpackungsgesetz (LUCID Packaging Register)
Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
My brand Luss Wonderland is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2231669413101. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or loca