MarinelliDesignsUK

All physical items are typically processed and dispatched within 2–4 working days. Once your item has been dispatched, you’ll receive a notification with tracking details. While most orders are sent sooner, please allow the full processing time.

If you need your item urgently, please get in touch with us before placing your order, and we will do our best to prioritise and expedite it for you.

We offer several delivery options at checkout, each with their respective timeframes. These delivery estimates begin after the processing period.

For UK orders, free delivery is typically via Royal Mail Standard or another standard service, which usually takes 2–5 working days. If you require faster delivery, please select an upgraded option at checkout.

Yes, we deliver worldwide! To reduce costs and shipping times for large prints (A3 and above)**, we work with local production partners in the following regions:

United Kingdom: All prints, both small (up to A4) and large (A3 and above), are produced locally within the UK.

United States: All prints over the size of A4 are produced and dispatched from within the US.

European Union: Large prints are produced and dispatched from the Netherlands.

Australia: Large prints are fulfilled and dispatched from within Australia.

Canada: Large prints are produced from within Canada.

Note: Buyers are responsible for any customs duties or taxes applicable to their order.

If your item arrives damaged, defective, or incorrect, it will be eligible for a full replacement. Please contact us via Etsy’s messaging system within 72 hours of delivery, including a description and photos of the item and its packaging. You won’t need to return the damaged item.

At the moment, I don’t offer framing options. All frames shown in product images are for mock-up purposes only. However, prints can be easily framed using standard-sized frames available locally.

We only offer exchanges or refunds for returned items that haven’t been personalised or customised. To be eligible for a return, the item must be unused and in its original packaging (including any protective wrapping).

If you’d like to return or exchange an item, please contact us first to confirm the return address. Items must be returned within 30 days of delivery, and customers are responsible for return delivery costs. Original delivery costs are non-refundable. Refunds will be issued once the item has been received and inspected.

Yes, we’re happy to offer colour customisation on many of our designs! Please contact us before placing your order to confirm if the artwork you’re interested in can be customised.

Small prints (up to A4): Dispatched flat in protective plastic sleeves and cardboard envelopes.

Large prints (A3 and above): Rolled in kraft mailing tubes to prevent damage during transit.

Canvas prints: Wrapped in protective plastic and delivered in sturdy corrugated boxes.

Small prints (up to A4): Dispatched flat and ready to frame immediately.

Large prints (A3 and above): May need to be flattened before framing.

You can:
1. Gently roll the print in the opposite direction around the shipping tube.
2. Let it rest flat under heavy books (on a hard, even surface) for a day or two.
3. Allow it to naturally relax in a safe space for a day or more.