ElysianCharmStudios

Privacy Policy

Effective Date: April 2025
Shop Name: Elysian Charm Studios
Website: www.elysiancharmstudios.co.uk
Contact Email: charmingenquiries@gmail.com

1. Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase from our online shop.

2. Who We Are
Data Controller: Elysian Charm Studios
Email: charmingenquiries@gmail.com
If you have any questions about this policy or how your data is handled, please contact us using the details above.

3. What Personal Data We Collect
We collect the following types of personal data:

Identity Data: Name, title, and contact details.
Contact Data: Billing and shipping address, email, and phone number.
Transaction Data: Payment information (processed via third parties – we do not store card numbers).
Technical Data: IP address, browser type, device information, cookies.
Usage Data: How you use our website and services.
Marketing and Communications Data: Preferences in receiving marketing emails.

4. Legal Bases for Processing
We process your data based on the following legal grounds:

Contractual necessity: To fulfil orders and deliver products.
Legitimate interests: For business operations and customer service.
Legal obligation: For accounting and tax compliance.
Consent: For marketing emails and non-essential cookies.

5. How We Use Your Data
We use your data to:

Process and deliver your orders.
Communicate with you about your orders and our services.
Provide customer support.
Improve our website, products, and services.
Send you offers and updates (with your consent).

6. Data Sharing and Third Parties
We only share your data with trusted third parties to provide our services:

Payment processors: (e.g., Stripe, PayPal etc)
Shipping providers: (e.g., DHL, EVRI etc)
Analytics services: (e.g., Google Analytics)

These providers are contractually obligated to keep your data secure and compliant with GDPR.

7. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)
Transfers to countries with EU adequacy decisions

8. Data Retention
We retain your data only as long as necessary:

For order fulfilment and customer support.
For legal and tax obligations (usually up to 7 years).
Until you delete your account or request deletion.

9. Your Rights Under GDPR
You have the right to:

Access your personal data.
Correct inaccuracies in your data.
Request deletion of your data.
Object to or restrict processing.
Withdraw your consent at any time.
Request data portability.
Lodge a complaint with a Data Protection Authority.
To exercise your rights contact: charmingenquiries@gmail.com

10. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.” We may notify you via email if the changes are significant.

12. Contact Us
If you have any questions or concerns about this policy or your personal data, please contact:

Elysian Charm Studios
Email: charmingenquiries@gmail.com