Rosie Wonders Ltd Privacy Policy

Who we are –

Rosie Wonders Ltd is a small creative company with just two permanent staff! In that sense, if you place an order with us you can rest assured you are getting a very personal service. One of us will make, pick and pack your order and write you a message of thanks.

Because we want to maintain great relationships with our customers, we want to be clear about how we handle your personal data by having a clear Privacy Policy.

Rosie Wonders Ltd takes your privacy very seriously. We are GDPR compliant and will never share your data unless required to do so by law. We only work with companies who are also GDPR compliant, effective from May 18th 2018.

Etsy -

Rosie Wonders Ltd run an Etsy shop as part of the wider business. To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted companies to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We review our data policy annually.

Privacy relating to rosiewonders.co.uk

Google Analytics -

When someone visits www.rosiewonders.co.uk, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those
visiting our website.

Our Website –

Our website is provided by Big Cartel. You can view their Privacy Policy here https://help.bigcartel.com/privacy-policy

Payment is processed by Stripe. You can view their Privacy Policy here https://stripe.com/gb/privacy

Mailing Lists –
As part of the registration process for our e-newsletter and when you place an order online, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us through the online contact form on our website.
Access to your Personal Information -
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data@rosiewonders.co.uk

Effective from 18th May 2018. This policy will be reviewed annually.