RavenFalls

I offer a gift wrap service which includes a personalised handwritten message on a gift card. You can choose to add this during checkout for a small fee.

I usually post items twice a week, at the beginning and the end of the working week.

I offer to reserve items. I ask for a small 10% non-refundable deposit and I can then reserve the item until the customer can pay the remaining balance within 8 weeks (minus the deposit). Thanks

Yes. You can return items for a refund.
Vintage and antique jewellery must be worn with care and cannot be returned if you have already worn the piece.
Please contact me within 3 days of receiving your order if it is unsuitable. When returning items please send back using a tracked and insured service to ensure safe return. This will cover yourself and me in case an item gets lost in transit. Thanks

On January 1, 2019, Germany’s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers (including Etsy shops) selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My company RAVEN FALLS is registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR).

Producers/distributors pay a license fee to the dual system for the collection, sorting and recycling of the packaging they introduced to the market. My Dual System partner is Activate by Reclay.

Any items that are not hallmarked or stamped are tested for purity.
Gold jewellery is tested using a Kee Gold Tester. This accurately determines the purity of gold quickly and easily without the use of chemicals.