Our Community Connections team creates programs that strengthen ties between sellers and staff, and offer opportunities to learn from one another.
By listening to our community, we hope to make decisions that will help our sellers be more successful while reinforcing the power of human connection through every experience on Etsy.
Visiting sellers’ workspaces
In 2014 we developed a new way to collect feedback from sellers by meeting them in person in the spaces where they make, create, and manage their shops. Seller studio visits gives Etsy employees from all departments a deeper under- standing of the seller experience. Employees learn firsthand about seller workflows, connecting them more deeply to sellers’ businesses.
Shannon, owner of Shannon Broder
Talking to shop owners about their businesses helps us understand how to improve our service and our platform and reminds us why what we do matters.
In 2014, 267 employees visited 40 sellers in their studios, in six cities, including New York City, Hudson, Toronto, Dublin, Paris, and Berlin.
Meeting local manufacturers
After expanding our policies to allow responsible manufacturing partnerships, we wanted Etsy employees to be able to connect firsthand with the ways manufacturing is happening in our own backyard.
Last summer we arranged for our neighbors at the Brooklyn Navy Yard to let us explore their local manufacturing hub, including Etsy sellers studios, bringing local production to life in its various forms.
In 2014, 160 employees visited the Navy Yards.
Taking time for member support
Every employee across the company gets the chance to help our Support team by responding to inquiries from our members.
During these quarterly support rotations, employees connect directly to our community and to get a better understanding of the challenges our users encounter. Through this deeper understanding we are able to build better products that serve our customers and grow our business.
332 employees participated in 117 support rotations in 2014.