1. Introduction
1.1 This privacy policy details how we collect, use and store your personal information, and you are encouraged to read it carefully.
1.2 This privacy policy does not apply to the practices of third parties that we do not own or control, including but not limited to: Etsy, Facebook, Instagram, Messenger or any third party services that you may access through these platforms.
2. What Personal Information Do We Collect?
2.1 Erika Price is registered with the Information Commissioner's Office (ICO) for safe data handling. Further information about the ICO is available at https://ico.org.uk
2.2 When you place an order via the ErikaPrice or Blucha online Etsy shops, or send us a message via Etsy to discuss a potential order, you authorise Etsy to provide us with the basic information needed to fulfil your order or request, that is your name, email address, delivery address, and details of the item/s required.
2.3 When you place an order or contact us to discuss a potential order, through one of our non-Etsy outlets (for example, via our website, through Facebook or Instagram, in person, by telephone or in writing), you will provide us with the basic information needed to fulfil your order or request, ie your name, email address, delivery address, and details of the item/s required.
2.4 When you purchase a custom or personalised item of jewellery, you may choose to provide additional relevant information to enable us to fulfil your order, such as your date of birth, or your necklace size.
2.5 When you sign up to our newsletter, you will provide us with your name and email address.
2.6 When you visit our ErikaPrice.com website, some information may automatically be collected from your computer or mobile device including, but not limited to, your browser type, operating system and IP address. Further details about the information collected are described in “Cookies” at the end of this policy.
2.7 All sensitive financial information is held securely by our chosen third party payment processing companies, Etsy, Paypal, and Zettle. We never hold and never have access to any of your financial information.
3. How And Why We Collect Personal Information
3.1 We treat your privacy and the security of your personal information very seriously. We only collect and use your personal information for the following legal bases:
a. To fulfil our contractual obligations to you, such as when you place an order with us.
b. For the purpose of our legitimate interests, including:
- to fulfil an order you place with us
- to operate our business appropriately, including completing tax returns
- to improve our ongoing customer service.
c. To comply with the specific terms and conditions of a particular online platform, such as Etsy.
d. Where you have given us your explicit and express consent, such as when you subscribe to our newsletter
e. Otherwise in accordance with the law
3.2 When you contact us to discuss a potential order, we require you to provide sufficient personal information to enable us to respond to your request. We will assume your consent to us using that information to process and reply to your request.
3.3 When you place an order with us (for example via our website, through Facebook or Instagram, in person, by telephone or in writing), we require you to provide sufficient personal information to enable us to fulfil your order, to provide customer support, and to settle any potential dispute. This personal information includes your name, email address, delivery address, and details of the item/s required, together with any additional relevant information you have chosen to provide.
3.4 When you visit our ErikaPrice.com website, cookies will be used to improve the website functionality and to enable us to deliver the best possible service and customer experience. Further details about cookies are described in “Cookies” at the end of this policy.
3.5 When you subscribe to our mailing list, we will require your name and email address. We use MailChimp to manage our mailing list and we will only ever add you to this list if you give your clear and express consent. You may unsubscribe at any time.
4. Who Has Access To Your Personal Information?
4.1 Aside from the trusted secure third parties mentioned below, we will never sell your personal information to, or share it with, any third party. The only circumstances in which we will share your data are as follows:
a. In fulfilling our contractual obligations to you, such as passing your delivery address to Royal Mail
b. In complying with our legal or tax obligations, such as maintaining mandatory tax records
4.2 If you place an order via one of our Etsy shops, Etsy will store information about you. All information sent to Etsy is encrypted using SSL technology and stored in a PCI compliant environment. Etsy follows industry standards to protect other payment and personal information, both during transmission and after it is received, to ensure the integrity and security of your data. You can read the Etsy Privacy Policy at https://etsy.com/legal/privacy
4.3 If you place an order via our website, or pay via a direct PayPal invoice, PayPal will store information about you. PayPal uses secure servers and the maximum level of SSL encryption protection commercially available, to ensure the integrity and security of your data. You can read the PayPal Privacy Policy at https://www.paypal.com/en/webapps/mpp/ua/privacy-full
4.4 If you place an order in person and pay using Zettle, Zettle will store information about you. Zettle is a PayPal company and uses secure servers and the maximum level of SSL encryption protection commercially available, to ensure the integrity and security of your data. You can read the Zettle Privacy Policy at https://www.zettle.com/gb/legal/privacy-policy
4.5 We use the Royal Mail Click and Drop Service as our shipping provider, and they will store your name and delivery address information. Royal Mail take the security of your data very seriously and are GDPR compliant. You can read the Royal Mail Privacy Policy at https://www.royalmail.com/privacy-notice/
4.6 If you place an order or contact us via a Facebook Product (such as Facebook, Instagram or Messenger) they will hold information about you. Facebook is certified under the EU-US Privacy Shield framework, and you can read the Facebook Privacy Policy at https://www.facebook.com/about/privacy/
4.7 We use MailChimp to manage our mailing list, because it is secure, trustworthy and efficient. Mailchimp is certified under the EU-US Privacy Shield framework. You can read the Mailchimp privacy policy at https://mailchimp.com/legal/privacy/ and their Terms of Use at https://mailchimp.com/legal/terms/
4.8 We use Intuit Quickbooks software for accounting purposes, and Evelyn Partners accountants for financial reporting and tax accounting. Quickbooks is certified under the EU-US Privacy Shield framework, and you can read the Quickbooks Privacy Policy at: https://quickbooks.intuit.com/uk/privacy-policy/ Evelyn Partners are a GDPR compliant top 10 UK accountancy company, and you can read their Privacy Policies at: https://www.evelyn.com/legal-compliance-regulatory/privacy-notices/
4.9 Our ErikaPrice.com website is a GDPR compliant WordPress site hosted by 1&1, with ecommerce provided by WooCommerce, and secure online payments processed by PayPal. You can read the relevant privacy policies at:
1&1: https://www.1and1.co.uk/terms-gtc/terms-privacy/
WordPress: https://wordpress.org/about/privacy/
WooCommerce: https://automattic.com/privacy/
PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full/
5. How We Use Your Personal Information
5.1 When you place an order with us, we may use the information you have provided to contact you. For example, we may need to update you on your order, to clarify certain details, to suggest alternative design options, or to send you photos of a custom piece before it is shipped.
5.2 We will use the delivery address information you provided to make sure your order reaches you safely. If your parcel is damaged or lost during shipping we will use your contact details to follow this up with our shipping provider, Royal Mail, and if necessary to make a claim so that we can either replace the item for you or provide a refund.
5.3 We retain information about all completed orders to comply with tax legislation.
5.4 We use the MailChimp email platform to send occasional newsletters to those who have subscribed to our mailing list. Subscribers can opt out at any time. You can unsubscribe at any time by clicking the link at the bottom of each of our newsletters, or you can contact us directly and ask to be removed.
5.5 If you contact us (for example via our website, phone, email, social media, Etsy shop, Facebook, Instagram, in person or in writing) we will reply to you via the same platform, and using the contact information you have provided.
6. How We Store Personal Information
6.1 We maintain records of all our orders using Intuit Quickbooks online. We use Quickbooks to carry out our business efficiently, to provide a high level of customer service, and to submit our annual business tax returns to HMRC. We retain this information for accounting and tax purposes for 7 years.
6.2 We retain electronic copies of all purchased Royal Mail Click and Drop shipping labels. We store these on our secure, password-protected computer system. We also retain any paper Royal Mail proof of postage receipts obtained, and store these securely. We retain this information for accounting and tax purposes for 7 years.
7. Your Rights
7.1 You can ask us at any time what information we hold about you, and we will give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred, unless we need to retain them for legal reasons.
7.2 You may object to us processing some of your information based on our legitimate interests, and to receiving marketing messages from us after having given us your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using your information, or if we need to retain it for legal reasons. In these instances we will clearly explain why we need to retain your information.
7.3 If you reside in the EU and wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority.
8. Cookies
8.1 Cookies are small files that may be installed on your computer or mobile device. Cookies are used for various purposes including enabling secure browsing, allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and streamlining the interaction between you and our website services. Cookies may also be used to help ensure that any advertisements you may see are relevant to you and your interests, and to compile statistical data on your use of the website.
8.2 Our ErikaPrice.com website uses the following types of cookies:
a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed.
b. 'persistent cookies' which are read only by our website, saved on your computer for a fixed period and are not deleted when the browser is closed.
c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyse our web access.
8.3 Cookies do not contain any information that personally identifies you. However, personal information that we store about you may be linked to the information stored in and obtained from cookies.
8.4 You may choose to enable or disable cookies on your device. If you prefer not to allow cookies you can change your preferences in your browser to restrict or block them. However, disabling cookies may mean that some features of our website do not operate as expected, limiting your online experience, and you may be unable to place an order.
8.5 We use a tool called Google Analytics to collect information about your use of our website, Facebook and Etsy shops, on the basis of legitimate interest. Google’s ability to use and share information collected by Google Analytics about your visits to our website is restricted by the Google Analytics Terms of Use: https://google.com/analytics/terms/gb.html and the Google Privacy Policy https://policies.google.com/privacy Google Analytics does not collect your name or any other identifying information. It collects anonymous information such as how often users access the site, the pages they visit and when. We use this anonymous information to help improve our website and services.
9. How To Contact Us
9.1 For the purposes of EU data protection law, Erika Price functions as the data controller of your personal information for our outlets (our website, Etsy shops, Facebook and Instagram)
9.2 If you ever have any questions, concerns or change your mind about what information, if any, you want us to hold on your behalf, you can contact us via an Etsy convo, using the contact form on our website, by Facebook, Instagram or Messenger, or via email at enquiries [!at] erikaprice.com
Last updated: 21st December 2022
