Seller Handbook

Dazzle your customers and get glowing reviews with these tips based on Etsy’s research.

After parting ways with her business partner, this maker’s revamped customer service strategy helped her start fresh on Etsy.

Learn ways to protect your business when an unexpected disaster strikes with this handy resource guide for artists, makers, and small business owners.

Use this guide to help set your shop up for success throughout the season, featuring seller tools and tips, upcoming events, and Etsy buyer insights.

Learn more about the program designed to help sellers run their businesses with more confidence on Etsy.

Check out tips for wowing shoppers with great customer service—and encouraging them to keep coming back for more.

For these sellers, Star Seller provides helpful insight into their customer service—and a confidence boost. Hear about their experiences.

Resources to help you understand Etsy’s Star Seller badge, along with practical tips from experienced sellers and guidance to inform your own approach.

Use this handy checklist to guide your approach to providing an excellent customer experience.

Learn how to highlight your brand’s personality across a variety of touchpoints, including one-to-one conversations, policies, and FAQs.

We’re testing new badges that highlight all of the hard work you do.

Watercolor artist Shirley Bell shares the New England scenes that inspire her work, plus customer service insights from 1,300 glowing reviews.